Refund & Cancellation Policy

• Before work starts: email us within 14 days of your order and we will refund the package fee in full.
• After work has started: we refund any part of the fee that covers work we have not yet done. Time already spent on discovery, design or development is not refundable.
• Once the site has been delivered and approved: the build fee is not refundable, because the work is complete and handed over.
• If we cannot deliver what we agreed, we will refund you in full for the undelivered work.

• You can cancel a maintenance plan at any time. Cancellation takes effect at the end of the month you have already paid for.
• We do not refund part-months, and the month already in progress is not refunded.
• If we did not provide the support described in your plan for a paid month, tell us and we will refund that month.

If you are a consumer in the UK, EU or another region with a statutory cooling-off period, you normally have 14 days to cancel a services order. If you ask us to begin work during that period, you may be asked to pay for the work already carried out. Nothing in this policy limits rights you have by law.

Email David@dgcoding.com with your order number and what you would like refunded. We reply within 5 business days. Approved refunds are returned through Shopify to your original payment method, and your bank may take a few extra days to show it.

These refund terms sit alongside our Terms & Conditions.